Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been placed, and a tracking number once it has shipped.
2. Shipping Times
Domestic (USA):
- Express Shipping: 8–15 business days
International:
- Standard International Shipping: 8–15 business days
- Delivery times may vary based on location and customs processing.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be offered on eligible orders or during special promotions (check our homepage for current offers).
4. Tracking Your Order
Once your order ships, you’ll receive an email with tracking information so you can monitor its progress in real time. Please allow up to 24 hours for tracking to update.
5. Customs & Duties (International Orders)
International orders may be subject to customs fees, import taxes, or duties, which are the responsibility of the customer. We are not responsible for any delays caused by customs processing.
6. Shipping Delays
We do our best to ensure timely delivery, but delays may occasionally occur due to weather, holidays, or courier issues. We appreciate your patience and understanding.
7. Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for lost packages due to incorrect or incomplete addresses.
8. Lost or Stolen Packages
If your tracking number shows that your package was delivered but you haven’t received it, please contact the carrier first. If the issue persists, reach out to us at support@gallerydepts.us — we’ll do our best to help.
Questions?
For any shipping-related inquiries, please contact our 24/7 support team at support@gallerydepts.us.